Returns & Refund Polic

You have the right to request a return within 14 days of receiving your order.

Return Conditions:

To be eligible for a return, the item must be:

  • in the same condition as received;
  • unused and unworn;
  • with all original tags attached;
  • in its original packaging.

Please also include the receipt or proof of purchase.

Return Address:

Kolinga Designs
Attn. Christelle Luzolele
Ringlaan 21
2830 WILLEBROEK
BELGIUM

📌 Please note: Return shipping costs are at your own expense. Shipping fees are non-refundable.

For any questions about returns, feel free to email us at:
📧 kolingadesigns@yahoo.com

SECTION 1 - Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or if you received the wrong item, contact us within 24 hours.
We’ll evaluate the issue and offer an appropriate solution.

❗ Non-Returnable Items:

  • Custom-made or personalized products (custom orders)
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies for return, feel free to contact us first.

SECTION 2 - Exchanges

Want to exchange an item?
The fastest way is to return the original item. Once the return is approved, you can place a new order for the desired product.

SECTION 3 - Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved.

If approved, the refund will be processed automatically to your original payment method.

Please note: It may take a few business days for the refund to appear, depending on your bank or credit card provider.

Still haven’t received your refund after 14 business days?
Contact us via:
📧 kolingadesigns@yahoo.com